Here are some examples of my previous work, spanning UX design, user research, service design and UI design
BBC iSite is one of the core CMS applications the BBC uses to power popular sites such as CBBC, CBeebies, Blogs, Programmes and Corporate. It is a central application that helps the BBC push great content to its 64 million. The previous application was built on top of an Alfresco framework but within a few years it had quickly fell behind the needs of its extensive user base.Goto case study
BBC iStats is the core analytics software powering data driven decision making for the most senior management levels of the corporation. Built using data fed through from ComScore’s Dax product, iStats works as a high level aggregator of data that tells an up-to-the-minute story of web performance. Designed by an external design agency, my role as UX architect was to understand the user goals and major pain points of the existing softwareGoto case study
The previous Congestion Charge design was almost 8 years old. In that time, end user technology has evolved as well as user behaviours. My role at TfL was to be the UX design consultant for the redesigned site, implementing a User-Centered Design approach to the project.Goto case study
Cineworld required a complete re-design of their user account areas, including how Unlimited customers managed their accounts. The aim was to enhance the online experience so that expensive call centre costs could be reduced as a result.Goto case study
It has been quite sometime since my last blog post. This has been largely due to some real life changing events in my personal life if I am being honest. Firstly, I went self employed in February of this year (2015). This had been on my mind for a long, long time (4 years to be exact) but only took the plunge this year when things felt right.
Been some time since I last blogged. In fact this is the first time this year. It’s been a real busy time for me working with Transport for London. A lot has happened.
So it was with great honour to be invited to talk at “Digital People in Peterborough” event. My talk, “What The Hell Do Users Know - Why we should accept we are all experience designers” will talk about design as a tool for problem solving. I will be giving some examples of my work with TfL and the BBC.
I’m a big, big music fan. I first witnessed a rave that had pitched up near my home when I was in my early teens. By lying to my parents that I was staying at A friend’s and my friend doing the same, I went to my first rave, the Pleasuredome at 14 or 15 years of age. Looking back, it was a terrible thing to do that was really irresponsive of kids that should’ve known better.