Here are some examples of my previous work, spanning UX design, user research, service design and UI design
Offender Management in Custody is a new policy that spans both the Prison Service and Probation Service within England and Wales. This project was to support those based within both custody and the community adapting to these policy changes as well influence the policy intent. At the centre of this policy was to further enhance the long term chances of prisoner rehabilitation by bringing offender interventions and case management from the community to within the prison.Goto case study
BBC iSite is one of the core CMS applications the BBC uses to power popular sites such as CBBC, CBeebies, Blogs, Programmes and Corporate. It is a central application that helps the BBC push great content to its 64 million. The previous application was built on top of an Alfresco framework but within a few years it had quickly fell behind the needs of its extensive user base.Goto case study
To visit friends and family whilst in prison within the UK visitors are able to book a prison visit online. In the 3 years since its initial launch, the Prison Visits Booking service has worked hard to release new features so that more prisons are able to deploy this service. This project was intended to review the current service proposition and to explore other methods that could better meet the needs of prisoners, visitors and prison staff.Goto case study
Just Eat are the market leading online takeaway service not only in the UK but in many of the international markets they are present in. Historically, the company has been lead by extremely talented software engineers. This meant that some key design decisions had been made using their own personal bias on how the product should behave and how it should serve its rapidly growing customer base.Goto case study
The previous Congestion Charge design was almost 8 years old. In that time, end user technology has evolved as well as user behaviours. My role at TfL was to be the UX design consultant for the redesigned site, implementing a User-Centered Design approach to the project.Goto case study
The previous Canon website was many years out of date and needed to be responsively redesigned. This was an opportunity to review how the existing online presence was performing and to better align to the evolving needs of Canon’s customer base. Focusing our efforts to prioritise certain segmentations, the redesigned site was intended to better serve professional photographers and IT managers who look to their online presence for inspiration and detailed product information.Goto case study
BBC iStats is the core analytics software powering data driven decision making for the most senior management levels of the corporation. Built using data fed through from ComScore’s Dax product, iStats works as a high level aggregator of data that tells an up-to-the-minute story of web performance. Designed by an external design agency, my role as UX architect was to understand the user goals and major pain points of the existing softwareGoto case study
I’m absolutely delighted to be speaking at this year’s UX Cambridge. After attending the first event in 2011, UX Cambridge has been one of my favourite UX design conferences over the years. This now having the added bonus as I am now a resident of Cambridge since 2015 and I can now walk to the venue.
Next month, I will be running a workshop with Anglia Ruskin’s Reactor team. The ambition of the workshop will be to explore Gamification techniques in order to help solve local problems to Cambridge.
Growing up in a restaurant, I spent a lot of my childhood in our industrial kitchen. Whilst our new home is being renovated, we have been forced to rent a property. Luckily the kitchen in this temporary home is huge, much like the industrial kitchens I am so used to.