BBC iSite is one of the core CMS applications the corporation uses. It is used to power many high profile customer facing sites, such as CBeebies, CBBC, Blogs, Radio & Music and Corporate. My role as a UX designer was to modernise a dated and inefficient outsourced framework, and help the team create a brand new application from scratch.
Transport for London Redesign
The previous Congestion Charge design was almost 8 years old. In that time, end user technology has evolved as well as user behaviours. My role at TfL was to be the UX design consultant for the redesigned site, implementing a User-Centered Design approach to the project.
Cineworld required a complete re-design of their user account areas, including how Unlimited customers managed their accounts. The aim was to enhance the online experience so that expensive call centre costs could be reduced as a result.
BBC iStats is the core analytics software powering data driven decision making for the most senior management levels of the corporation. Built using data feed through from ComScore’s Dax product, iStats works as a high level aggregator of data that tells an up-to-the-minute story of web performance. Designed by an external design agency, my role as UX architect was to understand the user goals and major pain points of the existing software
Sovereign Holidays (TUI)
Sovereign is the luxury holiday brand for TUI Travel. It had been a number of years since their last design and the site required a re-design in-line to the new branding strategy.
Redesign of Renault’s websites worldwide by creating a single platform to power all sites, Helios. Platform to be shared with Nissan, Datsun, Dacia, Infiniti and Samsung Motors. Covering 300 worldwide sites in over 100 markets, this is one of the largest ever digital redesign projects.
Zurich’s International Life website is intended to inform potential international investors and brokers of Zürich products. This would act as the first customer touch point before finally converting on one of their life products.
The official VoD (Video on Demand) product for the professional tennis organisations, ATP and WTA. A fully responsive site that allows tennis fans all over the world to watch the official content at any time.
The official North American Soccer League website. Covering all aspects of the league, such as results, fixtures, all 12 team’s squads and VoD (Video on Demand) content. On match day, the site is also a central hub for data visualisation for those unable to attend or watch the match live.
BeatThis is Community Interest Company that uses music and technology to help children, young people, adults and people with additional needs develop skills, interact and express themselves through music. I re-designed the entire website to help BeatThis better connect to their audience through a modern and fresh user interface design.
Johnston Press property was a total re-design of an existing product. Working in partnership with Zoopla, my role of UX / UI designer was the whole process from design research and user testing to visual design and prototyping.
Mooplat is an online teaching platform. It offers teachers a means to easily share their knowledge within a topic with a global digital audience. Unlike its competitors (such as Udemy or Lynda), Mooplat allows its content to be consumed free of any charge.
Concept visual design and information architecture for the Scotsman’s Conference service based in Edinburgh. As part of an initiative that will use a single CMS solution (such as Wordpress) with multiple visual skins and IA.