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Transport for London Congestion Charge Redesign

Duration: 1 year | Role: Lead UX Designer


The previous Congestion Charge design was almost 8 years old. In that time, end user technology has evolved as well as user behaviours. My role at TfL was to be the UX design consultant for the redesigned site, implementing a User-Centered Design approach to the project.

The Problem

A very high pressure project under extremely tight project deadlines. The client had an engaged with the UX team later than usual, the external solution provider had already started implementing key features.

The Solution

A complete redesign of their current website to a new fully responsive website. The design being broken down into 4 core design sprints with 4 key research touch points. Adopt a “fail fast” approach to the design.

My Role

Lead UX design consultant working alongside researchers, visual designers, UX designers, business analysts, technical architects, product owners and both front-end and back-end developers.