Previous work
Coronavirus testing programme
To develop a service that will allow citizens to be tested for the Coronavirus. Initially this service was designed and developed with 8 days to support London Ambulance Service employees wanting to get back to the frontline, but was then expanded to all key workers before being made available to all UK citizens.
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Ministry of Justice - OMiC Policy
Offender Management in Custody is a new policy that spans both the Prison Service and Probation Service within England and Wales. This project was to support those based within both custody and the community adapting to these policy changes as well influence the policy intent. At the centre of this policy was to further enhance the long term chances of prisoner rehabilitation by bringing offender interventions and case management from the community to within the prison.
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BBC iSite
BBC iSite is one of the core CMS applications the BBC uses to power popular sites such as CBBC, CBeebies, Blogs, Programmes and Corporate. It is a central application that helps the BBC push great content to its 64 million unique users. The previous application was built on top of an Alfresco framework but within a few years it had quickly fell behind the needs of its extensive user base.
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Ministry of Justice - Prison Visits
To visit friends and family whilst in prison within the UK visitors are able to book a prison visit online. In the 3 years since its initial launch, the Prison Visits Booking service has worked hard to release new features so that more prisons are able to deploy this service. This project was intended to review the current service proposition and to explore other methods that could better meet the needs of prisoners, visitors and prison staff.
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Just Eat
Just Eat are the market leading online takeaway service not only in the UK but in many of the international markets they are present in. Historically, the company has been lead by extremely talented software engineers. This meant that some key design decisions had been made using their own personal bias on how the product should behave and how it should serve its rapidly growing customer base.
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Transport for London Redesign
The previous Congestion Charge design was almost 8 years old. In that time, end user technology has evolved as well as user behaviours. My role at TfL was to be the UX design consultant for the redesigned site, implementing a User-Centered Design approach to the project.
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BBC iStats
BBC iStats is the core analytics software powering data driven decision making for the most senior management levels of the corporation. Built using data fed through from ComScore’s Dax product, iStats works as a high level aggregator of data that tells an up-to-the-minute story of web performance. Designed by an external design agency, my role as UX architect was to understand the user goals and major pain points of the existing software
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Canon Redesign
The previous Canon website was many years out of date and needed to be responsively redesigned. This was an opportunity to review how the existing online presence was performing and to better align to the evolving needs of Canon’s customer base. Focusing our efforts to prioritise certain segmentations, the redesigned site was intended to better serve professional photographers and IT managers who look to their online presence for inspiration and detailed product information.
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Virgin Trains East Coast
Virgin Trains were looking to better serve the needs of modern rail customers with their newly acquired East Coast franchise. As part of their 10 year franchise, they were looking to modernise an industry that had largely remained unchanged for decades.
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Cineworld Redesign
Cineworld required a complete re-design of their user account areas, including how Unlimited customers managed their accounts. The aim was to enhance the online experience so that expensive call centre costs could be reduced as a result.
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