Recommended resources
Think Faster, Talk Smarter
A brilliant book (and podcast) by the brilliant Matt Abrahams aimed at helping us to think about our communication skills, especially in the spare of the moment situations.
So relevant to the world of service and product design, we often find ourselves in situations where we need to articulate clearly the benefits of a user-centric approach or methodology.
Go to site
Gamestorming
Workshops are a critical tool in the user-centred design toolkit.
They bring together ideas and visions into a collaborative space. It is a brilliant book I have used for over 10 years for designing workshops.
Go to site
The Lean Start Up
This book by Eric Ries has almost become the ‘go-to guide’ for any start-up. I keep this book firmly on my bookshelf if only to remind myself of the true intent of an MVP (Minimal Viable Product).
The Lean Start-Up is a wonderful illustration of how Toyota’s Lean manufacturing processes can be applied in the digital world.
Go to site