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BBC iSite

BBC iSite

BBC iSite is one of the core CMS applications the BBC uses to power popular sites such as CBBC, CBeebies, Blogs, Programmes and Corporate. It is a central application that helps the BBC push great content to its 64 million unique users. The previous application was built on top of an Alfresco framework but within a few years it had quickly fell behind the needs of its extensive user base.

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BBC iStats

BBC iStats

BBC iStats is the core analytics software powering data driven decision making for the most senior management levels of the corporation. Built using data fed through from ComScore’s Dax product, iStats works as a high level aggregator of data that tells an up-to-the-minute story of web performance. Designed by an external design agency, my role as UX architect was to understand the user goals and major pain points of the existing software

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Cineworld

Cineworld Redesign

Cineworld required a complete re-design of their user account areas, including how Unlimited customers managed their accounts. The aim was to enhance the online experience so that expensive call centre costs could be reduced as a result.

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TfL Redesign

Transport for London Redesign

The previous Congestion Charge design was almost 8 years old. In that time, end user technology has evolved as well as user behaviours. My role at TfL was to be the UX design consultant for the redesigned site, implementing a User-Centered Design approach to the project.

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